info@iteron.ch          +41 (0)61 272 95 95

Support Service

WE OFFER SUPPORT AND SERVICES

If would you like to our services, please contact us today and get a quote!


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Application developments

We support the Clients in building tailored applications to meet your specific business requirements. We use latest cutting edge technologies to build the solutions with high quality, high flexibility, easy maintainability, high scalability to facilitate future enhancements, high reliability with zero downtimes, high security and easily deployable. Our solutions are based on standard process frameworks and uses sophisticated methodologies. Our expertise, knowledge repositories and build-in functions helps to mitigate the delivery risks, low costs and shorter delivery times.

We apply meticulously well-recognized project methodologies and ensure that the necessary documentations are in place. We do not create dependency through our applications. Our objective is to be transparent in our solutions. we help the Client understand them and enable them to maintain the Solutions on their own.

Application Maintenance Support (AMS)

Our application maintenance services are based on combination of on-site, near-shore and off-shore model depending on the complexity and need.

Operational support

24×7 support of applications for availability and performance. We also monitor jobs and interfaces to ensure that your business does not have downtime. Our help desk assists you incident recording, initial investigation of issues; tracking and escalation management, and closure; user administration and service reporting.

Production support

All our production support activities are based on ITIL processes. This includes incident management, problem management involving root case analysis, change management, maintenance of knowledge repository for reference and to derive best practices.

Release and change support

Comprises setting up of various test environments, release, change activities such as release coordination, emergency releases, build and code deployment, managing release calendar, and configuration management tool administration.

For more information visit our Service packages. Click here

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services-support

Business Transformation

Our business transformation services help modernize legacy systems to enhance flexibility, mitigate risk, minimize disruption and lower costs. Many clients today have applications running on legacy technologies. Maintaining them has the following challenges:

Cost of maintenance is high
Expertise availability is low
Risks of failures are high
Restricted movement of platforms
Support impact is high

All the above factors directly impact your business in case of a major failure. The solution to overcome these problems is to transfer your legacy system or technology to a latest technology. We have a proven track record in transforming legacy applications to a latest technology platform irrespective of the documentation or coding expertise availability. We do a re-engineering of your application to a well-proven methodology.

For more information, please visit our Business Transformation Services. Click here.

Performance optimization

Performance problems are one of the key issues hindering the business by having a direct impact on the turnaround times. As data grows in your organization, the applications slow down considerably. We help you in tuning the database of your legacy applications and bring them in par with benchmarks. Our services include

Application code optimization
Database tuning
Database architecture, design assessment and optimization
Infrastructure optimization
Capacity optimization
Data
Performance feasibility analysis, modeling and benchmarking

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Shared Service

Shared Services is a way of organizing administrative functions to optimize the delivery of costeffective, flexible, reliable services to all customers. Shared services or shared services center (SSC) refers to a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service and is focused on defined business functions. These functions are supported by IT and IT services for multiple business units within the enterprise. Shared services may come from several different physical locations, and may involve numerous business functions and IT processes. The definition, structure and scope of an SSC start within the enterprise. Enterprises sometimes engage external providers to consult with various elements of the design, structure, location options and execution options. Execution and long-term delivery may be by internal enterprise personnel or by service providers, or some combination thereof. Consequently, the definition of shared services is independent from the sourcing option for delivery.

Application of shared service

Big Landscape, Less work Volume of work in each module does not warrant a dedicated FTE for each module

Need-based Support Instead of locking in FTEs, look at variable option; taking up work as and when it comes

Meet Unforeseen demands Ability to address any unprecedented spurt in demand with minimal increase in costs

Highly Repetitive work Process that have high repetition rates, skilled personnel and labor intensive

Stable Environment Reasonably stable and mature Production environment with good predictability of work patterns

Need 24hrs support but not enough work or budget to have fixed team in all shifts

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24×7 Support Center

Better IT Spend planning

Scalability of services in short time

Flexible cost Structure

Wider knowledge sharing

Sharing of Industry best practices

 

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Lean Management

Lean Management which is often known simply as “Lean”, is the optimal way of managing through the removal of waste and implementing flow. It is renowned for its focus on reduction of the original process wastes in order to improve overall customer value.

Information technology focuses on satisfying the customers through services or products for which lot of value addition goes into the system to make the deal more profitable. But, on the other hand, we fail to see some trivial wastages or non value additions to the product / services which will give lot of leverage for increasing the profit margin.

We as an organization implement Lean Management across all our projects and services. The goal here is to eliminate our reworks or wastages to make us more productive in terms of delivery and quality. Our internal process is designed to capture the wastages in the project activities each of our employee is involved. Our lean committee steering board review the lean reports and ensures that each project is delivering to its fullest value.

For information on IT Lean management refer the white paper

IBM MAXIMO


Our offerings include consulting,
upgrades and implementation.
Our start-of-art mobile apps
is built on native apps to overcome
the limitation of Syclo & anywhere

WEB SOLUTIONS


We are experts in open source
technologies with a global customer
base and Team. We can rescue your
project at any stage with a complete
due diligence and processes

MOBILE SOLUTIONS


Building the mobile strategy is a key
to success. Accelerate your growth
with right strategy. Our iOS and
Androidexperts will bring your
ideas andinnovations in digital

PTC WINDCHILL


End to end service provider for PTC
Windchill. We operate with a strong
Offshore Team. Our specialization
includes implementation, support,
system admin and integration.