info@iteron.ch          +41 (0)61 272 95 95

Windchill Services

PTC Windchill Consulting and Contracting Services

.

WINDCHILL SERVICES

Implementation

Configuration, Integration & Customization

System Admin

Windchill System Administration (Monitoring & Reporting, Queue and log management, Management of Servers & Patch updates)

Integration

Integration with multiple CAD systems like Inventor, AutoCAD mechanical, Unigraphics, NX, WGM).

Integration with SAP, Cognos, CAD systems like Inventor, AutoCAD mechanical, Unigraphics, NX, WGM

Support

Windchill Application Maintenance & Support (Issue handling, User Maintenance, Application Testing, Training, Performance Tuning, Cognos Support)

Other Support

Bentley, Enovia & SmarTeam Support

Windchill Offerings

Requirement Gathering

Solution Design & Implementation

Documentation and Training

Application Customization & Change Process

Production Support, Help Desk Services

Integration with ERP / SCM / CRM, QMS, CMS

Integration with multiple legacy CAD systems

Application Migration & Data Migration

Upgrade Solutions

plm-big

WINDCHILL LANDSCAPE

Windchill System Administration

Windchill Server Installations, Configurations

Upgrading 10.1 M030 to 10.2 M010

Update Windchill 10.2 M010 to M030

Server Rehosting

Vaulting & Replication

Queue Management

Performance Tuning

CAD Worker Maintenance

Windchill Business Support

Windchill Application Testing

User Support

Windchill Authorization

Lifecyle Management and Workflows

Windchill Integration

Multiple CAD systems like Inventor, AutoCAD
Integration with IBM PPS and SAP

Windchill Reporting

PTC System Monitor (PSM) 4.0

Windchill Business Reporting using Cognos 10.2 (Using Info*Engine)

Bentley Application Support

Projectwise (PDM)

Autocad Mechanical

Autocad Architecture

AutoPlant Equipments & Piping

AutoPlant PID

Prostructure

Navigator

Autodesk Naviswork

Enovia SmarTeam Support

Server Administration

Monitoring and support

sitech9big

HIRING WINDCHILL CONSULTANTS

Contracting services with ITERON offers you:

Choose your development team from a range of 30+ Windchill Consultants positioned in Swiss/India
Our TechnoFunctional Consultants bring rich expertise from various industries
A robust on-boarding process ensure that you get the right resource
Techno functional experts who understand your business domain
On-board your team in less than 5 working days
Expertise from various verticals like Manufacturing, Digital imaging, Pharmaceuticals, Construction, Aviation, Automobile, Banking, Asset management, Telecom, Cosmetics, Oil & gas.
Our centralized Windchill competency center overcomes your project technical bottlenecks by continuously integrating with the developer you hire. This is free of cost.
High quality assured at low costs


WORKING MODEL OPTIONS

We offer our customers a RIGHT SHORE MODEL. Based on the needs and budgets, we work out a model which will optimize costs and increases the value.

ON SITE SERVICES (At your location or Switzerland)

Consulting / Technical team will work at Client location
On boarding time for the talents will be around 7 days
Candidates speak clients language and placed near by the client location
Rates depends on the country, language specialization, duration of the contracts
Delivery team positioned in Customer location takes the delivery ownership and communicating with the offshore teams. This model has been the most successful for our happy Clients.
Project Management and Quality Control will be done by the Swiss Team to ensure it meets the standards and requirements of our Clients
Weekly Project Management reviews, Monthly Senior Management reviews to address the concerns and bottlenecks of the Project.

REMOTE LOCATION SERVICES (from our Delivery centers in India)

Consulting / Technical team will work from ITERON’s remote delivery centers
Abundant availability of resources ensure quick boarding and scale ups.
Delivery team positioned in Customer location takes the delivery ownership and communicating with the offshore teams. This model has been the most successful for our happy Clients.
Project Management and Quality Control will be done by the Swiss Team to ensure it meets the standards and requirements of our Clients
Weekly Project Management reviews, Monthly Senior Management reviews to address the concerns and bottlenecks of the Project.


DEVELOPMENT COSTING MODELS OVERVIEW

Please note that even before starting the Proof of Concept, we sign a NDA (Non disclosure agreement) to protect your intellectual properties and not misuse them at any point of time. Our NDA format can be downloaded here. If you already have a NDA in place, we are open to follow that as well.

We offer a wide range of costing models for Product and Application developments to suit your business needs and increase the value for the costs. Below are the highlights of our costing options:

TIME & MATERIAL MODEL

Time and Material model is widely followed in IT Services. This model is recommend for the Applications and Products which have varying scope due to change of business needs and market dynamism

  • There will a weekly discussion with Business Analyst with expertise in your Business domain. The work will be granulated to the minimum possible level (WBS – Work Breakdown structure) and efforts will be estimated by the Technical Team in coordination with the Business Analyst and Project Manager
  • The efforts will then be published to the Client for Approval.
  • Work will start immediately on approval and the variations in scope will be adjusted in the next weekly packages
  • End of the week, the actual efforts will be published through a timesheet. Client will approve the time sheet on a weekly basis
  • Actual efforts will be consolidated on a monthly basis and invoice will be raised on last working day of the month.
  • Pay term of 10 days applies from the date of invoice
  • The rates will be quoted after the first level discussion with the Client depending on the scope clarity, project stage and roadmap.
  • ITERON’s Project Manager will do a weekly review with the Client to address the concerns with respect to quality issues, resource issues or communication gaps.

FIXED PRICE MODEL

This model is recommended for the Applications and Products which have a very clear scope defined and variation is very minimal.

  • There will a due diligence of the application done. This is called “Discovery phase” in which we do a work shop with the Client to define the scope and agree
  • On agreeing the scope, detailed specifications will be prepared. Either the Client or ITERON’s Business Analyst will do this documentation
  • Technical Team will do an effort estimation for the line items defined in the specification
  • Client can then prioritize or filter the specifications to meet the budget constraints and approve the final list of tasks
  • Development Team will then start work and deliver
  • ITERON’s Project Manager will do a weekly review with the Client to address the scope variations, concerns with respect to quality issues, resource issues or communication gaps.
  • Any scope variation will be taken up separately not to affect the schedules and budgets. Scope changes will follow the Time & Material model and the rates will be agreed at the time of Contract discussions.

FIXED PRICE + CAP MODEL

This model is recommended for the Applications and Products which have a clear scope to an extent but variations are foreseen due to changing business needs.

  • The model is more or less same as Fixed Price model narrated above except that there is a cap on the development efforts
  • After the discovery phase and specification, the Team will do effort estimation.
  • Effort estimation is capped to a value with a buffer of an agreed percentage.
  • The Client can change the specification or change the prioritizations to the extent of the estimated efforts plus buffer.
  • When the threshold value is crossed, the Project automatically gets converted as Time and Material model
  • ITERON’s Project Manager will do a weekly review with the Client to define prioritizations, address the concerns with respect to quality issues, resource issues or communication gaps.

OUTCOME BASED MODEL

ITERON in the past has also invested in few Products and Applications which are promising. We do not take a stake in your Product but do the costing based on the outcome. In simple terms, ITERON will develop your Product or Application on Cost basis without any margin and help you to launch your innovation. However there will be revenue sharing agreed mutually after the Product launch.

  • ITERON Senior Management Panel will review the Business Plan and do a due diligence along with the Client
  • If ITERON Management is convinced that the Product is a “first mover type”, we agree upon a minimal rates for development and go ahead
  • Minimum Viable Product development and market testing will be the top priority
  • Client Team and ITERON Team will co-create the plans, tasks, road map.
  • Please note that Client take the ownership in driving the Project and targets. ITERON will abide with that.

APPLICATION SUPPORT OVERVIEW

Are you looking out for Engineers to maintain your Windchill Application?

Our Maintenance and Support Center gives you a competitive advantage of zero downtime of your applications. Forget the worries of maintaining your application and concentrate on your innovations and Returns on investment. Our 24×7 Support model will take the end-to-end ownership of your product maintenance.

MAINTENANCE OFFERINGS

  • Minimize Application Breakdown
  • Reduce “keep the lights on” costs
  • Better IT Spend planning
  • Scalability of services in short time
  • Flexible cost Structure
  • Wider knowledge sharing
  • Sharing of Industry best practices
  • Operational Optimization
  • ITIL based Service Model
  • Incident Management, Service Management and Service Level Management
shutterstock_71470267-1140x400

6 STEP TRANSITION PROCESS

Here is how we take the Knolwedge Transition from your existing team or freelancers supporting your application. The proven model ensures that ITERON team becomes productive in less than 3 weeks.

SERVICE INITIATION

Transition Planning
Risk Management
Roles and Responsibilities

INDEPENDANT SUPPORT

ITERON team takes control
Service levels management
Build Knowledge repository

KNOWLEDGE TRANSFER

Sessions with incumbent Vendor
Application Assessment
Health Checks and documentation

STEADY SUPPORT

Frequent Client Reviews
Ticket statistics published
Process Stabilization Cycle

DEPENDANT SUPPORT

Existing team Continuous support
Shadow support by ITERON Team
Ticket analysis and documentation

CONTINUOUS IMPROVEMENTS

Performance tuning of the Application
Fulfill existing gaps
Inculcate Best Practices

APPLICATION SUPPORT COST MODELS OVERVIEW

Application support and maintenance is a critical task for any Business. We offer flexible support model as well cost models to maintain your application and keep the lights on.

CATEGORIES OF  SUPPORT

  • Product is already in support mode and we take over the support from the incumbent Vendor or an internal IT Team. We follow the process of service transition model which is explained in our Application Support section
  • We develop the product and we also provide the support.

PROCESS FOR COSTING PROPOSITION

  • Analysis of ticket volumes, criticality and resolution times, if the Application is already in Support mode.
  • Benchmark the application with a reference model and forecast the ticket volumes, if the application is going live or just went live
  • We benchmark this with the efforts and arrive at the Costing proposition.

SCOPE OF APPLICATION SUPPORT

Resources will be deployed based on the technical needs . Scale up and Scale down is the responsibility of ITERON Team.  Scope of support includes:

  • Defect Fixes on Existing Functionalities
  • Help Desk Support
  • Minor enhancements
  • Server Patches
  • Platform Patches
  • DB & Data Backup
  • Integration Service
  • Environment Monitoring
  • Documentation
  • Application Specific Data updates

COSTING MODELS

TIME AND MATERIAL MODEL

  • We recommend this for initial 2 months after go-live of any application due to variations and unpredictability of support efforts
  • We also recommend this for quite a stable product as the support cost will be minimal and there is no need for any dedicated Team.
  • End of the week, the actual support efforts will be published through a timesheet. Client will approve the time sheet on a weekly basis
  • Actual efforts will be consolidated on a monthly basis and invoice will be raised on last working day of the month.
  • Pay term of 10 days applies from the date of invoice
  • The rates will be quoted after the first level discussion with the Client depending on the scope clarity, project stage and roadmap.
  • ITERON’s Project Manager will do a weekly review with the Client to address the concerns with respect to quality issues, resource issues or communication gaps.

RETAINER MODEL

  • We recommend this for applications which have continues enhancements. More the enhancements, the application is prone for more issues.
  • We also recommend this for businesses which needs 24×7 support
  • A dedicated developer(s) will be assigned to the Application Support and will take the ownership and responsibility for Support
  • of developers will be agreed with the Client during the contract phase (basically derived based on the ticket history)
  • A fixed retainer fee will be charged at the end of the month.
  • Client can vary the Support Team Size but must give a notification a week in advance so that the ITERON can scale up or scale down the resources.
  • Pay term of 10 days applies from the date of invoice
  • The Retainer fee will be quoted after the first level discussion with the Client depending on the scope clarity, project stage and road map.
  • ITERON’s Project Manager will do a weekly review with the Client to address the concerns with respect to quality issues, resource issues or communication gaps.

UNIT OF WORK MODEL

  • We recommend this for applications which have varying support due seasonal spikes or due to continuous enhancements.
  • We also recommend this for businesses which needs 24×7 support
  • This works similar to the pre-paid model. Work packages of stipulated hours are purchased at the beginning of the month.
  • As and when the tickets are raised, it will be solved and deployed. The efforts are sent to the Client on a weekly basis against the ticket numbers
  • If the work package hours could not be used in the current month, it can be carried over to the next month. For example, if the Client purchases 80 hours of support and uses only 40 hours in the current month, the rest of 40 hours can be carried over to the subsequent month. Similarly if the efforts crosses 80 hours, it can be adjusted in the subsequent month
  • However, the work packages can only be carried for 3 months after which it elapses automatically
  • Every 3 months, the work packages can be revisited and defined based on the support evolution
  • The Client can use the unutilized hours for enhancements but within the bucket of 3 months
  • Invoice will be raised in advance at the beginning of the support bucket.
  • Pay term of 10 days applies from the date of invoice

STANDARD SERVICE LEVELS

This will be discussed in detail and agreed with the Client based on the line of business. The responses time are always less than 1 hour. You will receive and acknowledgement and a first level feedback within one hour.

servicelevels

FEW INTERESTING CASE STUDIES FOR YOUR REFERENCE

testimonials Windchill Configuration, Integration & Customization. Windchill System Administration. Windchill Application Maintenance & Support. 24×7 Application Maintenance & Support

WINDCHILL Implementation & Support Project Click here to read more


System Administration


Server installations, Configurations
Windchill version upgrades,rollouts
Server rehosting,vaulting,Replication

Windchill User Support


Windchill Application Testing
User Support based on tickets
Lifecyle Management & Workflows

Windchill Integration


Multiple CAD systems like Inventor
AutoCAD & 2D to 3D conversions
Integration with IBM PPS and SAP

Windchill Reporting


PTC System Monitor (PSM) 4.0
Windchill Business Reporting
Cognos 10.2 (Using Info*Engine)