info@iteron.ch          +41 (0)61 272 95 95

Application Support

Application Maintenance Support (AMS) | Helpdesk Support 

.

iteron elixir experts
  • Minimize Application Breakdown
  • Reduce “keep the lights on” costs
  • Better IT Spend planning
  • Scalability of services in short time
  • Flexible cost Structure
  • Wider knowledge sharing
  • Sharing of Industry best practices
  • Operational Optimization
  • ITIL based Service Model
  • Right Shore model – Offshore + Onsite + Nearsite
  • Incident Management, Service Management and Service Level Management
shutterstock_71470267-1140x400
divider
iteron elixir offerings

upport is critical for day to day operations. Maintaining the Service Levels by reducing the costs is our Continuous Goals.

We offer variety of flexible Support models to meet your needs
Help Desk Support, 24×7 Application Support, Shared Services Support
L1, L2 L3 Support Teams adhering to Service Level Agreements
Experts with experience in various industry verticals
Business Analysts simulates problems and tests fixes
Project Manager (free of Cost)  to oversee the progress and overcome bottlenecks
Weekly review to discuss the support trends and ticket status
Quarterly review with the Top Management to brainstorm in reducing support costs
Choose from our Resource Pool of Junior Developers, Developers, Architects, Cloud Experts, Integration Specialists and Business Analysts
We have support expertise in technologies : Rails Support, PHP Support, Elixir Support, Scrivito Support, Sitecore Support, Shopify Support, iOS Apps Support, Android Apps Support, Xamarin Support
We have various Costing Models for support : Fixed Price Model for minimal support scenarios, Time and Material for non-support centric Applications, Retainer model for Continuous Support and Ticket Based Model suitable for all scenarios

divider
Working Model | Iteron

6 STEP TRANSITION PROCESS

Here is how we take the Knowledge Transition from your existing team or freelancers supporting your application. The proven model ensures that ITERON team becomes productive in less than 3 weeks.

SERVICE INITIATION

Transition Planning
Risk Management
Roles and Responsibilities

KNOWLEDGE TRANSFER

Sessions with incumbent Vendor
Application Assessment
Health Checks and documentation

DEPENDANT SUPPORT

Existing team Continuous support
Shadow support by ITERON Team
Ticket analysis and documentation

INDEPENDANT SUPPORT

ITERON team takes control
Service levels management
Build Knowledge repository

STEADY SUPPORT

Frequent Client Reviews
Ticket statistics published
Process Stabilization Cycle

CONTINUOUS IMPROVEMENTS

Performance tuning of the Application
Fulfill existing gaps
Inculcate Best Practices

OUR STANDARD SERVICE LEVELS

servicelevels
divider
iteron elixir case studies
testimonials A Web Solution for Property Portfolio Management to integrate the buyers, sellers and renters. The Application included Intelligence modules : Forecasting, Financial Reporting, Quality Management and valuations

Property Management Solutions Click here to read more

testimonials A Web based application for Digital Asset Management, Digital image Product Licensing solutions and Royalty Reporting. Offline integration with external application and start of art Report generations tools

Digital Licensing Solutions Click here to read more

divider
iteron elixir testimonials
testimonials Our engagement with ITERON began following a strategic decision to transition the application development and support of SAAS email campaign testing platform Touchstone from our internal IT Team. ITERON managed the transition smoothly and cost effectively with minimum impact on our day to day Business.
The team ITYERON assigned to the Project is professional and committed delivering high service levels. 2 years on from our initial engagement we consider ITERON to be a key part of our IT roadmap.

We are very happy with the partnership

Mr. Dela Quist, | CEO | Alchemyworx | United Kingdom #

testimonials Wir arbeiten seit mehr als 3 Jahren mit ITERON als unseren “End-to-End-Service-Provider” zusammen. ITERON hat es durch das Cloud-Hosting unseres Back-Office-Store-Systems geschafft, alle unsere Geschäftsbereiche zukunftssicher miteinander zu verbinden. Die Kombination von onsite-offshore hat uns geholfen, ein gutes Preis-Leistungs Verhältnis in Bezug auf Qualität und Kosten zu erzielen. Das ITERON-Team versteht die Anforderungen unseres Unternehmens an eine moderne IT-Lösung. Neue Ideen und Innovationen zeigen uns täglich, welcher Mehrwert für unser Produkt geschaffen wird. Die Flexibilität und das Engagement des Management-Teams helfen uns, unser IT-Portfolio besser zu planen
und damit unser Business effektiver zu gestalten. Die ITERON AG ist ein sehr zuverlässiger Partner, mit dem man hervorragend arbeiten kann.

Mr.Zorn | CEO | FPZ Foods (Burger King) | Germany #

.

divider

Our Clients


.

Useful links