Application Maintenance Support (AMS) | Helpdesk Support
- Minimize Application Breakdown
- Reduce “keep the lights on” costs
- Better IT Spend planning
- Scalability of services in short time
- Flexible cost Structure
- Wider knowledge sharing
- Sharing of Industry best practices
- Operational Optimization
- ITIL based Service Model
- Right Shore model – Offshore + Onsite + Nearsite
- Incident Management, Service Management and Service Level Management
upport is critical for day to day operations. Maintaining the Service Levels by reducing the costs is our Continuous Goals.
We offer variety of flexible Support models to meet your needs
Help Desk Support, 24×7 Application Support, Shared Services Support
L1, L2 L3 Support Teams adhering to Service Level Agreements
Experts with experience in various industry verticals
Business Analysts simulates problems and tests fixes
Project Manager (free of Cost) to oversee the progress and overcome bottlenecks
Weekly review to discuss the support trends and ticket status
Quarterly review with the Top Management to brainstorm in reducing support costs
Choose from our Resource Pool of Junior Developers, Developers, Architects, Cloud Experts, Integration Specialists and Business Analysts
We have support expertise in technologies : Rails Support, PHP Support, Elixir Support, Scrivito Support, Sitecore Support, Shopify Support, iOS Apps Support, Android Apps Support, Xamarin Support
We have various Costing Models for support : Fixed Price Model for minimal support scenarios, Time and Material for non-support centric Applications, Retainer model for Continuous Support and Ticket Based Model suitable for all scenarios
6 STEP TRANSITION PROCESS
Here is how we take the Knowledge Transition from your existing team or freelancers supporting your application. The proven model ensures that ITERON team becomes productive in less than 3 weeks.
OUR STANDARD SERVICE LEVELS
The team ITYERON assigned to the Project is professional and committed delivering high service levels. 2 years on from our initial engagement we consider ITERON to be a key part of our IT roadmap.
We are very happy with the partnership
und damit unser Business effektiver zu gestalten. Die ITERON AG ist ein sehr zuverlässiger Partner, mit dem man hervorragend arbeiten kann.